Refund policy

REFUND & RETURN POLICY

Thank you for shopping with us.

RETURN ELIGIBILITY

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include proof of purchase.

  • Not show signs of wear, damage, or misuse.

RETURN PROCESS

To initiate a return, please contact our support team and provide your order number.

If your return is approved, return instructions and the return shipping address will be provided.

Customers are responsible for all return shipping costs unless the item received is defective, damaged upon arrival, or incorrect due to our error.

RETURN ADDRESS

Returns must be shipped to:

[125 Yorkview Dr, Etobicoke, ON M8Z 2G5 ]

Returns sent without prior authorization may not be accepted.

REFUNDS

Refunds will be processed only after the returned item has been received and inspected.

If approved, the refund will be issued to the original payment method.

Original shipping charges are non-refundable.

The customer is responsible for any return shipping costs.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Used products

  • Products damaged after delivery

  • Clearance or final-sale items

  • Gift cards

  • Items returned outside the return window

INCORRECT PHONE MODEL SELECTION

Customers are responsible for selecting the correct device model before completing their purchase.

Orders placed for the wrong device model may be returned only if all return eligibility requirements are met.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Upon verification, we may provide a replacement, refund, or other appropriate resolution at no additional cost.

RETURN INSPECTION

All returned items are inspected upon receipt. We reserve the right to deny a refund if the returned item does not meet the requirements outlined in this policy.

CONTACT

For questions regarding returns or refunds, please contact our customer support team.